If for any reason you are not satisfied with one of our products, you can return it and exchange it for another one. According to the company's general return policy, the customer has the right to return products and request their replacement within 14 days of the sale and only in the event that the products are new, unsealed or their packaging has not been tampered with as below and accompanied by the legal documents. In this case, the customer bears the corresponding cost of transporting the old and new product.
Right of withdrawal from distance contracts based on Law 2251/1994
In addition to the above, the customer has the right to withdraw from the distance contracts based on Law 2251/1994 within 14 calendar days without giving any explanation and to return the products he purchased and to request a refund of his money only in the event that the products are new, their packaging has not been unsealed or tampered with and accompanied by the legal documents (receipt, invoice, etc.). The withdrawal period expires 14 calendar days from the day following the delivery of the products to the customer or to a third party other than the carrier indicated by the customer. In order to exercise the right of withdrawal, the customer must inform the company of his decision to withdraw from this contract with a clear statement to the email address firstname.lastname@example.org or by contacting us by phone.
If the customer withdraws from the concluded contract, the company will return all the money received from him, except the delivery costs, without undue delay and in any case within 14 calendar days from the day on which he is informed of the decision to withdraw from the contract. The company will perform the above refund using the same means of payment that the customer used in the original transaction, unless otherwise expressly agreed. In any case, no costs will be charged for the refund as above. The company is entitled to delay the refund until it has received the goods back. The customer must send back the goods without undue delay and in any case within 14 calendar days from the day he declared that he is withdrawing from the concluded contract. In the case of withdrawal, the customer will be charged with the corresponding cost of returning the goods, except for cases in which the wrong products or products with real defects were sent due to the company's fault, in which case the company assumes all costs of transporting the old and new product.
Exceptions to the right of withdrawal - return
The rights of return and withdrawal provided for above under 13.1 and 13.2 do not apply in the event that the supply of books from domestic and foreign publishing houses was carried out following a special order of the consumer.